Who We Are
Hello! We are OPLOG, Turkey’s leading tech-enabled fulfillment startup enabling e-commerce brands across Europe to streamline and optimize their post-purchase fulfillment operations. We enable e-commerce brands to operate in various markets without physical boundaries through our international fulfillment networks with the ability to track all the inventory and operational processes.
Recognized by Deloitte as Turkey’s fastest-growing tech company, we raised €11 million from one of Turkey’s leading investment funds, Esas Private Equity. Our goal is to be #1 best fulfillment technology in the industry. But wait, there is more! We work with global companies such as SONY, Tupperware, Rossmann, and many local champions.
As one of the first companies to utilize proprietary robotics technology in our fulfillment centers, we aim to support and propel brands/companies beyond industry 4.0 transformation. Similarly, by creating a reliable and connected fulfillment infrastructure, we can help big and small brands/companies scale their businesses by allowing them to focus on their products, not the delivery journey.
What You'll Do
- Take ownership of operation issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Collaborate with the operations team to understand and address incoming problems.
- Develop effective communication channels with the operations team to streamline issue resolution.
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Proactively identify areas for improvement in fulfillment processes.
Who You Are
- Bachelor's degree in Computer Science, Industrial Engineering, or relevant areas.
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Deep knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills